Utilising UDP for the transport protocol has the potential to cause issues with the softphone de-registering periodically.
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Accessing the advanced configurations and update the transport protocol to TCP instead of UDP, on the network settings. Now you have entered the connection details the device should change status from offline to online on the customer portal.Īdditionally, it is necessary to access the account configuration on the Zoiper application and update the transport configuration. Please note that you must enter the port number to the end of the SIP server address using a colon then the port number. Then the SIP server which the Zoiper application will connect to. Should you enter the password incorrectly it is important you fix the password and wait 15 minutes before attempting to reconnect. Firstly, the SIP login and the SIP password. Next, you should enter the chosen device information on the Zoiper application. It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 devices will cause your IP address to become blocked for 15 minutes. The SIP device information will be displayed as shown in the image below. This is achieved by clicking on the SIP devices option at the bottom left corner of the page. Then select the SIP device you would like to configure to the softphone application. After that, log into your customer portal and click on the PBX tab. Once downloaded, run the installation file on your desktop with all the standard settings.
For the Zoiper configuration, firstly you should download the application from the website and select your operating system.
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The application is support on Windows, Mac, Android and iOS. Zoiper is a softphone application which allows you to place audio and video calls through your service provider. Should you need any assistance, feel free to contact our support department.Ĭonfiguring a PBX SIP device with Zoiper desktop The article will also assist you with the softphone installation process. At the end of this article, you will be able to configure a SIP Device from your PBX to the Zoiper freeware softphone application which is a third-party service, any license fees to unlock premium features inside the softphone are the responsibility of the customer and are not included in your PBX service subscriptions.
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